Unsung Hero of the Year Awards

Annie Tran-Luong

Three words that describe Annie: Determined, Compassionate, and Leader

Annie has been a key member of the Housing Navigation team at Community Action Partnership of Orange County for the past three years. She embodies the spirit of compassion and dedication, and her unwavering commitment to her clients and team is truly remarkable. Annie’s personalized attention to each client sets her apart from the rest. Clients don’t just see her as a Housing Navigator—they see her as their “angel,” helping them find hope and stability. Her empathy and care shine in every interaction. As a mentor, Annie leads her team through challenging situations, guiding them to find solutions. Day after day, Annie stands by her clients, advocating for their well-being. Annie, you are Community Action Partnership of Orange County’s Unsung Hero, quietly making a difference in the lives of many.

Nada Elatat

Three words that describe Nada: Committed, Reliable, and Empathetic

Nada has been nominated as Access California Services’ Unsung Hero for her exceptional performance during this past tax season. Demonstrating an unparalleled commitment to service, she assisted over 150 clients with tax services, ensuring that no one was turned away. Nada’s dedication to addressing every client’s needs, answering their questions, and solving problems exemplifies her unwavering professionalism. Clients consistently left the agency extremely satisfied with the level of service they received—a testament to Nada’s diligence in navigating the complexities of tax matters. Her remarkable contributions during this tax season have undoubtedly enhanced the reputation and success of our team. Access California Services is proud to nominate Nada as their Unsung Hero of the Year!

Jacek Starownik

Three words that describe Jacek: Passionate, Committed, and Experienced

Jacek has brought a level of organization and professionalism to Family Promise of Orange County that has resulted in unprecedented growth for the organization in 2023 and 2024. He insists on being behind the scenes and quietly working to help families achieve housing stability. Jacek’s soft-spoken demeanor is calming and reassuring to the families we serve, as well as the professional staff. He has the admiration and respect of both the staff and board. Family Promise of Orange County is grateful and fortunate to have him on the team.

Shelly Snyder

Three words that describe Shelly: Determined, Driven, and Compassionate 

Shelly started at Illumination Foundation as a Housing Case Manager, and over the past year, she has grown in her role and has inspired others to do the same. She is committed to her clients and goes above and beyond the call of duty to ensure that the people she serves have a safe and secure place to reside. As she transitioned to the role of Lead Housing Case Manager, Shelly helped develop and foster relationships among the staff at Illumination Foundation. Additionally, she has excellent professional attributes—she is dedicated, hardworking, and a great asset to the Illumination Foundation team. Her commitment and compassion make her a standout leader and an Unsung Hero.

Alexandra Gomez

Three words that describe Alexandra: Patient, Empathetic, and Dedicated

Alex joined the City of Santa Ana Housing Authority team in November 2022. Since joining, she has provided noteworthy customer service both externally and internally. Alex always greets everyone with a warm smile and consistently demonstrates patience and compassion when speaking with clients. She is devoted to her role with the City of Santa Ana Housing Authority and selflessly shares her expertise and offers much-appreciated guidance. The City of Santa Ana Housing Authority is excited to nominate Alex as an Unsung Hero.

Luis Rayas

Three words that describe Luis: Motivational, Helpful, and Considerate

Luis provides administrative and program support and so much more to People Assisting the Homeless (PATH) Orange County teams! He is hardworking, dedicated, and always happy to help wherever it’s needed. Luis works with a high degree of professionalism and integrity, he is incredibly valued and appreciated by all, and without a doubt one of PATH Orange County’s Unsung Heroes!

Sonja Grewal

Three words that describe Sonja: Dedicated, Generous, and Compassionate

Sonja is the glue that has helped Eli Home operate for 34 of its 41 years in operation. She volunteers her time, effort, energy, and heart. When the tough economic times have come, she has always remained positive, looking for the sun hiding behind the clouds, often donating her own money, and always has a song to sing (literally, because she is a retired music teacher)! Never wanting to waste money or time, Sonja remains active, ready to lend a hand whenever and wherever it’s needed. While responsible for Eli Home’s accounting, she has also helped with every fundraiser, volunteered in social enterprises, and serves on the Board of Directors. Thank you, Sonja, for all that you do!

Tiffany Duran

Three words that describe Tiffany: Dedicated, Helpful, and Positive

Tiffany is dedicated, hardworking, and enthusiastic about working with others. She is eager to take on any project or challenge and enjoys continuously learning while also developing best practices to manage duties more efficiently and effectively. She brings joy and cheerfulness to the Pathways of Hope office every single day with her positive, can-do attitude, and truly brings out the best in those around her. Pathways of Hope is extremely fortunate to have Tiffany on the team.

Khloe Rios-Wyatt

Three words that describe Khloe: Resilient, Tenacious, and Compassionate

Khloe Rios-Wyatt currently serves as the President and CEO of Alianza Translatinx, the first and currently the only Transgender-led organization in Orange County, CA. Alianza Translatinx was created under her leadership to assist with the multiple health and social needs of Transgender people across Orange County. Alianza Translatinx facilitates mechanisms of empowerment for Transgender, Gender non-conforming and Nonbinary people through a community lens to achieve community education and overall empowerment.

Jennifer Cervantes

Three words that describe Jennifer: Dedicated, Inspiring, Empathetic

Jennifer exemplifies Thomas House Family Shelter’s core values of love, accountability and empowerment through her interactions with each and every person. She is not only committed to the teens, she is dedicated to the well-being of the entire family and community within the organization. Thomas House Family Shelter is truly grateful to have Jennifer as an Unsung Hero on their team!

Michael Yanes

Three words that describe Michael: Advocate, Dedicated, and Enthusiastic

In his role as Youth Support Specialist, Mike embodies the values of Orangewood Foundation through his advocacy and empathy. His commitment to his casework is unparalleled, as he tirelessly champions the well-being and empowerment of each individual he partners with. What sets Mike apart is his profound respect for the autonomy of the young adults he serves, allowing them to make choices while providing unwavering support and guidance. His advocacy extends beyond the confines of his office, as he actively forges partnerships with landlords and community stakeholders to create sustainable solutions for those he serves. Mike is a shining example of an Unsung Hero as he strives to create equity for our youth by valuing and supporting the lives they envision.

Marisol “Mari” Johnson

Three words that describe Mari: Passionate, Creative, and Advocate

Mari is a passionate and creative advocate dedicated to breaking down barriers for people with disabilities and older adults in Orange County. As the Housing Liaison for Dayle McIntosh Center (DMC), Mari’s focus is to cultivate housing opportunities, tackle housing-related barriers and discrimination, and educate the community on the benefits of affordable accessible housing for individuals with disabilities and older adults. Earlier this year, Mari launched the Disability Friendly Shelter Initiative—the first of its kind in Orange County! She spearheaded a partnership with a local shelter, orchestrating a team of DMC staff to provide Disability Acceptance and Etiquette training, a Deaf-Friendly resource guide, and Disability Rights training for shelter personnel. This initiative included developing a toolkit to enhance shelter accessibility and conducting a comprehensive facility survey to identify areas for improved accessibility. Mari also coordinated a series of workshops for shelter guests with disabilities and older adults. These workshops covered a wide range of topics, including understanding DMC services, developing independent living skills, budgeting insights for housing affordability, exploring assistive technology, obtaining durable medical equipment, and learning about home modifications. Additionally, Mari introduced tools for increasing income and reducing expenses, ensuring that individuals with disabilities and older adults have the resources needed to thrive independently in the community. Dayle McIntosh Center is proud to nominate Mari as their Unsung Hero!

Brian Trigueros

Three words that describe Brian: Dedicated, Empathetic, and Servant Leader

Brian’s commitment to helping individuals and families experiencing homelessness find housing is truly admirable. He works tirelessly behind the scenes, making a significant impact on the most vulnerable members of our community. Brian goes above and beyond when providing support and guidance to those in need of housing, and his dedication deserves to be celebrated. Encompass Housing is proud to nominate Brian as its Unsung Hero of the Year.

Kelley Charern

Three words that describe Kelley: Advocate, Enthusiastic, and Collaborative

Kelley is responsible for managing the success of the Staffing Training Employment Program (STEPs) at Chrysalis. In this role, Kelley oversees the operational and programmatic components of the program ensuring Chrysalis clients are prepared for and are successful in their transitional job assignments. Additionally, Kelley works with STEPs partners to ensure their staffing needs are being met. Kelley started at Chrysalis as an Employment Specialist where she provided individualized supportive services to clients to help them reach their employment goals. She has supported numerous clients on their pathway to finding and retaining employment, and her dedication to the Chrysalis mission and serving its clients is evident in how she meets each person where they’re at, and champions them every step of the way. Chrysalis is excited to nominate Kelley as its Unsung Hero of the Year!

Samantha Sovern

Three words that describe Samantha: Leader, Collaborative, Dedicated

Family Assistance Ministries (FAM) proudly nominates Samantha as its Unsung Hero for her exceptional dedication and unwavering commitment to surpassing expectations in every aspect of her role. Samantha’s remarkable contributions serve as shining examples of her outstanding work ethic and passion for the organization’s mission. Her adeptness in efficient resource management has been instrumental in providing a seamless operation of the food pantry/warehouse, where she has implemented innovative logistical processes, leading to enhanced efficiency, reduced waste, and elevated service delivery standards ensuring clients receive the essential support they need. Beyond her duties, Samantha has played a pivotal role in fostering deep-rooted connections with community partners and volunteers, thereby strengthening FAM’s presence and acquiring invaluable support for its endeavors. Additionally, her exceptional leadership and organizational skills were showcased when she took on the role of Relocation Project Manager, overseeing every aspect of the process with precision and diligence, ensuring a seamless transition to a new location for FAM’s administration, food pantry, and programs.

Moreover, Samantha’s infectious smile and unwavering positive attitude bring a ray of light to the organization, even in the midst of difficulty. She consistently greets people with warmth and kindness, making clients feel welcome and safe during unstable times in their lives. Samantha’s ability to radiate positivity and create a supportive environment truly sets her apart and embodies the essence of what it means to be FAM’s Unsung Hero.

Jeanette Bravo

Three words that describe Jeanette: Resilient, Kind-Hearted, and Intelligent

Jeanette has been a key player on the American Family Housing team, taking on numerous responsibilities and handling challenges with grace. Jeanette exemplifies selflessness and often puts forward the needs of the members and ensures that her team has the tools necessary to succeed. Jeanette goes above and beyond her duties to provide staff with ongoing support and teaching opportunities. Her leadership and compassion provides her team with a safe, encouraging space to grow within their individual roles. Jeanette has the ability to bring a sense of calmness in difficult situations while working towards the best possible outcomes. American Family Housing is proud to nominate Jeanette as its Unsung Hero of the Year.

Frankie Olvera

Three words that describe Frankie: Inspirational, Committed, and Compassionate

With an impressive 18 years of dedicated service as a volunteer, Frankie has left an indelible mark on numerous students. His unwavering commitment to supporting students residing in emergency and group shelters is truly inspiring. Recognized as one of School on Wheels’ esteemed 2023 Volunteers of the Year, Frankie consistently goes above and beyond for his students, demonstrating both passion and dedication. Furthermore, he extends his support to fellow volunteer tutors and actively contributes as a valued member of the volunteer council. School on Wheels is proud to nominate Frankie as its Unsung Hero of the Year.

Ana Moncada

Three words that describe Ana: Determined, Compassionate, and Ethical

Advanced Healthcare Administration is excited to nominate Ana Moncada as its Unsung Hero of the Year for her selflessness and dedication to the organization’s work. Her everyday efforts are heroic and inspiring, serving as a reminder to others of her laudable accomplishments. For this and more, Ana is incredibly deserving of the Unsung Hero of the Year recognition.

Vivian Moon

Three words that describe Vivian: Compassionate, Sincere, and Diligent

Vivian works in the Housing department of Orange County Asian Pacific Islander Community Alliance under multiple programs, serving community members who are either at-risk of homelessness, or those who are currently homeless. Vivian excels at building relationships with landlords, essentially “selling” the potential that she sees in the families that she works with. The trust that she builds in these situations allows families that might not qualify under traditional, strict, income/credit requirements, to be given opportunities to move into permanent housing. She has helped rehouse over 20 families in the past year and continues to provide resources and guidance to ensure that they remain housed. The compassion and patience that she routinely shows in her work is extraordinarily rare and is undoubtedly the key to the success of clients and housing programs.

A’Donna Jasper

Three words that describe A‘Donna: Passionate, Creative, and Steadfast

A’Donna is an original team member from when Covenant House California opened its first shelter for young people in Anaheim in January 2022! She started out as a Youth Engagement Specialist and was quickly promoted to Case Manager. A’Donna works very hard to engage with young people, motivate them around their goals, and shows up for them no matter what! A’Donna is truly a team player who lives out the organization’s mission of serving young people with unconditional love and absolute respect. Covenant House California is proud to recognize A’Donna as an Unsung Hero.

Eddy Fuentes

Three words that describe Eddy: Dedicated, Determined, and Open-Minded

Eddy exemplifies the epitome of an Unsung Hero through his dedication to aiding survivors of domestic violence and human trafficking wherever they are in their journey. As a leader, he guides his team of advocates with compassion and determination, always prioritizing survivor-driven care. Eddy’s emphasis on prevention as a cornerstone of his work underscores his understanding of the critical role prevention advocacy plays in keeping people housed in safe, livable conditions. His ability to collaborate with partner agencies across all social services not only provides essential support to those in need, but also contributes significantly to creating a society where everyone can thrive in safe and livable environments free from violence. Eddy’s impact on the lives of countless survivors and his commitment to creating a community free from violence make him a deserving candidate of the Unsung Hero of the Year award.

Shannon Lamb

Three words that describe Shannon: Passionate, Tenacious, and Knowledgeable

Shannon has demonstrated exceptional dedication and leadership in managing critical initiatives at The Salvation Army. She has successfully completed National Social Services monthly audits for Family Services and the Anaheim Emergency Shelter, ensuring compliance and operational excellence. Shannon skillfully transitioned the Anaheim Emergency Shelter to the Wellsky and Shelter Point databases from Bridges, enhancing data management and service efficiency. Additionally, her efforts as a backbone agency secured $500k in funding to kick-start the Eagleman Housing Project, showcasing her commitment to expanding and improving housing solutions for the vulnerable. Shannon’s contributions have been instrumental in advancing the organization’s mission and impact, making her a clear candidate for this year’s Unsung Heroes award.

Avery Villalvazo

Three words that describe Avery: Compassionate, Resourceful, and Innovative

Mercy House is proud to recognize Avery as an Unsung Hero. Avery is a team player and their compassion towards clients does not go unnoticed. They go above and beyond the call of duty and are mission-minded. No matter the situation, Avery is creative and finds a solution to any challenge. They are a team player and always strive to provide quality services to all of the clients that enter Mercy House’s system of care.

Tania Liceaga

Three words that describe Tania: Kind, Diligent, and Resourceful

Families Forward is proud to nominate Tania as an Unsung Hero for her outstanding work with families that are experiencing homelessness. Tania is not only diligent and efficient in completing her tasks, but also creative and resourceful in finding solutions. She always offers support and guidance to her colleagues and shows compassion and empathy to the families she serves. Tania makes Families Forward a better place with her optimism and commitment. She embodies the company’s values and exceeds expectations in everything she does. Congratulations, Tania!

Yadira Gomez

Three words that describe Yadira: Determined, Resourceful, and Patient

Yadira is being recognized for the Unsung Hero of the Year award as she epitomizes determination, resourcefulness, and patience in her everyday work. As a Care Manager, she is accustomed to facing numerous obstacles in her cases, yet she persistently advocates for her patients, ensuring they receive the best possible care and support. Yadira’s determination is evident in her unwavering commitment to finding solutions, even in the most complex situations. Resourcefulness is her trademark, as she creatively navigates systems and programs to connect patients with vital services, often going above and beyond her official duties. Patience is Yadira’s virtue, as she approaches each case with empathy and understanding, compassionately guiding patients through difficult decisions and setbacks. Her dedication to improving the lives of others makes her a true Unsung Hero in the complex intersections of social services and healthcare.

Michelle Chen

Three words that describe Michelle: Brilliant, Collaborative, and Methodical

Michelle has singlehandedly revolutionized how Human Options takes in, works with, and utilizes data. Michelle started as a Data Analyst with the organization in June of 2022. She hit the ground running with a single-minded focus to improve data collection and reporting at Human Options, while simultaneously creating greater transparency for the team to understand the data behind their work. In addition to all of her outstanding data work, she has facilitated ten-week cycles of our Personal Empowerment Program, covers a regular shift on the organization’s hotline, and regularly supports walk-in clients at family resource centers. She has built strong relationships across the agency and with partners. Michelle rapidly elevated the scope of her role and was promoted to Senior Data Analyst less than a year after her start date. In that first year, she completely redesigned the client database and successfully migrated all current client data to the new system. The new system is dramatically more organized and intuitive, making it easier for staff to document client interactions. Administrative and data roles, in particular, are often overlooked when thinking about the impact of advocacy work in our communities. Human Options wants to elevate the critical behind-the-scenes work that Michelle has done over the past year, making the experience a better one for both staff and clients. Human Options has always prided itself on being a data-driven agency. Michelle has made it exponentially easier to use the data coming in to make important decisions about service delivery to clients.

Ivy Nguyen

Three words that describe Ivy: Hardworking, Determined, and Caring

Ivy has been instrumental in assisting South County Outreach families in crisis navigate the application process successfully. Ivy worked with a single mother of two children who was unable to pay the remaining portion of her utilities balance and was moving toward an eviction. Ivy was able to provide additional resources to the family, helping her secure rental assistance for the first 3 months while the family found temporary housing with a friend. Ivy guided the family through the process and secured financial assistance for those first three months. Now, the mother has a new job and the family is safely housed. South County Outreach is very thankful for such a dedicated and compassionate team member like Ivy and is proud to nominate them as an Unsung Hero of the Year.

Vivian Gonzalez

Three words that describe Vivian: Resourceful, Team Player, and Passionate

Vivian has proven to be an invaluable asset to HIS-OC since she joined in July 2023. Serving as the primary point of contact for clients reaching out to the agency for various resources, intake screening, prevention funds, and other needs, she ensures that every caller receives the attention they deserve, including prompt call-backs. Vivian’s dedication is evident in the staggering 4,982 phone calls she managed since onboarding last year alone. Beyond her role, she actively supports other departments, embodying the spirit of teamwork. She continues to provide support to those calling in and has been able to assist 130 individuals with prevention funds through HIS-OC. Congratulations to Vivian for her Unsung Hero of the Year nomination!

Daniel Garcia

Three words that describe Daniel: Thoughtful, Steadfast, and Committed

Daniel is an Unsung Hero for Family Solutions Collaborative. This year, Daniel stepped into a new role as the Program Manager, focusing on expanding and integrating diversion strategies to the organization’s Access Points and Family Coordinated Entry System. His expertise and leadership skills have been a benefit to the team, as well as the access points and partner agencies helping families end their housing crisis. He is a team player and is always prepared. Family Solutions Collaborative is lucky to have him as part of the team!

Cithlalli Ramirez

Three words that describe Cithlalli: Leader, Changemaker, and Committed

Cithlalli is a native of Santa Ana and is committed to improving the quality of life for Orange County’s low-income residents. They empower residents to use their life experiences to educate leaders and help inform on the needs and solutions to critical community issues like affordable housing. Cithlalli is changing lives, encouraging communities to address pressing housing inequities, and ensuring that everyone benefits from local decisions and investments.

Lisa LaCorte

Three words to describe Lisa: Dedicated, Collaborative, and Caring

Lisa reached out to Friendship Shelter 2 years ago wanting to know about volunteer opportunities and upon learning about the shelter’s Guest Chef Program—where volunteers provide and serve dinners for the shelter’s residents—she immediately formed a group of ever-changing Guest Chefs.

Feeding over 30 people is no small feat, but Lisa consistently organizes thoughtful menus and excellent dinners. She even welcomes on ‘sous-chefs’—new volunteers who find the task of cooking on their own daunting—welcoming into her merry band of cooks. She’s involved in community outreach through Laguna Beach United Methodist Church and has indeed provided an incredible sense of community for clients and volunteers.